Refund Policy

1. Refund Eligibility

A customer may submit a refund claim when there is a material problem with the purchased data.

Eligible issues may include:

• Materially inaccurate data.
• A material level of email addresses that bounce or do not work.
• Contact information that is materially unusable.
• Data that materially differs from the purchased database description.
• A significant technical problem with the delivered data file.

A refund is not automatic. LastDatabase will review the claim, the purchased product, and the evidence provided by the customer.

2. Claims Must Be Submitted Within 7 Days

Refund claims must be submitted within 7 calendar days of the applicable purchase.

Customers should test the purchased data promptly after receiving access or downloading the purchased file.

Claims submitted after the 7-day claim period may not be eligible for a refund.

3. Valid Proof Is Required

Customers requesting a refund must provide sufficient evidence for LastDatabase to investigate the reported problem.

Depending on the issue, evidence may include:

• The relevant LastDatabase order or transaction information.
• A description of the reported data-quality problem.
• Examples of affected records.
• Email bounce reports or delivery reports.
• Relevant error messages or screenshots.
• Results showing that specific purchased contact information is invalid.
• Other reasonable technical evidence supporting the claim.

Evidence should relate directly to data purchased from LastDatabase. Incomplete, unrelated, altered, or unverifiable evidence may prevent us from validating a refund claim.

4. Email Bounce Claims

Email deliverability can be affected by factors outside the data itself, including sending infrastructure, domain reputation, authentication, message content, recipient filtering, and sender configuration.

For this reason, a failed email campaign does not by itself establish that the purchased database is defective.

When submitting a bounce-related claim, customers should provide bounce reports or comparable evidence showing the affected purchased records and the reported delivery failures.

5. Data Accuracy Claims

Business and consumer contact information can change over time. People may change jobs, companies, telephone numbers, email addresses, locations, or other details.

If you believe the purchased data contains a material accuracy problem, provide examples and supporting evidence so the issue can be reviewed.

6. Refund Review Process

After receiving a refund claim, LastDatabase may review the order, purchased dataset, affected records, download information, and evidence supplied with the request.

We may request additional information when it is reasonably needed to investigate the claim.

If the claim is validated and qualifies under this policy, LastDatabase may approve an appropriate refund.

7. Claims That May Be Rejected

A refund claim may be rejected when:

• The request is submitted outside the 7-day claim period.
• The customer does not provide reasonable supporting evidence.
• The evidence does not relate to the purchased data.
• The reported issue cannot reasonably be verified.
• The problem results primarily from the customer's own system or configuration.
• The claim concerns a change in preference rather than a material data problem.
• There is evidence of fraud, abuse, manipulation, or misuse of the refund process.

8. Refund Method

Approved refunds will be handled using a method reasonably available for the original transaction and payment method.

Processing times can vary depending on the payment method, payment provider, blockchain network, financial institution, or other applicable payment infrastructure.

9. Refund Abuse and Fraud

LastDatabase reserves the right to investigate refund requests for suspected fraud or abuse.

Customers must not submit fabricated bounce reports, manipulated screenshots, false validation results, or other misleading evidence.

10. Contact Us About a Refund